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Frequently Asked Questions
Quick answers before you message us
When will my order arrive?
We process orders in 1–2 business days. Typical delivery timeline: FOR the USA, 7–11 business days, for international orders 12–20 days. Depending on demand, seasonal reasons and Customs clearance delays, delivery times may vary
Which payment methods are accepted?
At Mellique, we support a wide range of secure and convenient payment methods so you can choose the one that works best for you. You can pay with: All major credit and debit cards (Visa, Mastercard, American Express, Discover) Digital wallets like Apple Pay and Google Pay PayPal (including PayPal checkout) Shop Pay for easy fast checkout and installments Other trusted payment methods, depending on your region Transactions on Mellique are encrypted and processed through industry-leading payment systems, so your purchase is safe, secure, and flexible.
How do you ship?
We ship all international orders via mail service. Once your order has been processed, it will be handed over to our shipping partner, who will manage the entire delivery process. When the package reaches your country, your local postal service will take over the final delivery. Therefore, please contact your local post office for updates once the parcel arrives in your country.
How can I track my order?
As soon as your package ships, we email your tracking link. Can’t find it? Contact info@mellique.com.
What is your return policy?
We offer refunds in one of the following situations: 1.The items are likely damaged 2.Your order has not arrived within 45 business days 3.You received the wrong products. Start a return via email.
Do you ship internationally?
Yes. Delivery times vary by destination and customs.
My order contains multiple items, but not all have arrived
We usually ship multiple products in separate packages to minimize customs delays. As a result, your items may be delivered at different times.